Testimonials

I would like to take the opportunity to thank you and the rental department of Robinson for their excellent management of the property. I have complete confidence in your department, I have had no difficulties whatsoever while you have managed the property. Certainly the quality of rental return and the quality of tenants have been excellent. It is without question that when the property again becomes available that it will once again be placed in your hands.

Joshua Simpson, Merewether

My brother and I would like to thank you <Stephen Costello> and your fellow staff members for the superb way in which you sold our family holiday house in Nelson Bay.

When considering which agent to use, I knew immediately on your first inspection of the property that you were the agent we needed. Your enthusiasm for the house and your willingness to pursue the price we had in mind was in direct contrast to other agents that we approached. You were also able to see the particular type of clients that our property would attract and focus your advertising campaign in their direction.

Anne Steiner & Mike Glendinning, Nelson Bay

Robinson Property has managed the rental of my property for the past 18 months.

Please thank all your staff in the office: Janna-Lee, Cathy and Kylie for their excellent service. Every time when I needed to call them they were always polite, helpful, prompt and efficient. It has a been a pleasure to deal with them.

If I need to rent the property again I will certainly come back to Robinson Property, especially as it is increasingly rare these days to find such excellent service which puts its customers first. Thank them for taking such good care of things for me.

Vivien Crawford, Lambton

The Tenancy team maintained a 100% occupancy rate over the past 4 years and only contacted us with issues that did require our immediate attention. Management of the property would have been a difficult job to say the least as the premises are old and could have absorbed far more maintenance to achieve a more pleasant habitable standard. Nonetheless, your team still yielded what we consider a higher than expected rental return.

Colin LLes & Chanelle Garlan, Waratah

From initial contact, Joanna’s exuberant enthusiasm instilled a great deal of confidence in her ability: however she was also realistic in her marketing price and did not offer false expectations. Joanne’s selective marketing ultimately found a motivated purchaser who paid a price we consider being the right price.

Colin LLes & Chanelle Garlan, Waratah

We've often said that we'd love to get your management team to look after our Sydney properties. Your level of initiative, courtesy and professional competence in looking after our little flat in Merewether has impressed us no end. We've used a number of different agents over the years (some with quite an "'exclusive" sense of themselves) and you guys are by far the best we've come across.

Carla Leonardi & John Fritz, Merewether

Professional integrity of the highest order combined with patience and perseverance and willingness to act on suggestions from us.

David & Patricia, Collette

It was a pleasure dealing with Paul and Janine Maund. I found them approachable, friendly, and professional and did what they said they would do - thank you.

Linda Beaumont, Shoal Bay

I have been impressed at the sale price achieved by Paul and Janine, beyond what other agents had our property valued at . Paul and Janine have been excellent to deal with and understood my needs. I have already recommended both to other parties thinking of selling and or buying in Nelson Bay. Well done, look forward to further business dealings.

Gregory Hough, Nelson Bay

Paul and Janine are a rare find. It’s not often I have met 2 people who enjoy their career and are so exceptionally good at it. They listen and take in all aspects of what the customer is saying. Such positive and vibrant people I can’t thank them enough. I have recommended to several friends.

Lynne & Andrew Higgins, Anna Bay

We wish to thank Malcolm for making the sale of our home a stress free experience. For your friendly and very polite attitude professional helpful advice and most of all, for never losing enthusiasm during our sale period in this current financially difficult time. You always kept us well informed on any progress and made yourself readily available for any discussion or information we required.

Brian and Lyn Rolfe, Salamander Bay

I would thoroughly recommend Robinson Property and in particular Malcolm Taylor to sell your property. Malcolm was at all time’s professional, discreet, informed and a true gentleman. My property sold within 3 weeks. Not bad in a recession.

Donna Dowsett , Boat Harbour

After listing our property with other agents for over seven months we were rather sceptical when Malcolm Taylor declared he would raise the price and sell the property speedily. His claims were soon justified – to our delight! As a result we would be pleased to recommend Robinson Property

Ian and Margaret Watts, Soldiers Point

Really appreciate your prompt attention to renting our property for us.

Service is excellent - as always.

Chris, Merewether

From the start of our leasing Property Management could not have been more professional and down to earth, relaxing us about renting our property. Thank you.

On the sale side of our property Darren Bender was terrific, he informed us of every move in which the sales was going and on negotiation of the sale price. We were so glad he was on our side, very professional . Thank you so much to Darren and Robinson Property, we still have a lot of friends in Newcastle and will recommend highly.

Christopher & Helen, Merewether

"As you know, we also talked to 3 other agencies. From the outset it was clear that you [Stephen Costello] were the most professional sales person and that Robinson Property had the most internet marketing experience. We were impressed with your knowledge, realism, credibility and ethics. Right from the outset you worked hard and we were impressed with the number of really interested parties you got at the inspection stage, even in a softening market. We are delighted wit the result you achieved for us."

Geoff & Trudy Billingsley, Boat Harbour

"We chose Robinsons as the managing agents to ensure we got the right tenant at the right price, as soon as possible. We’re pleased that you’ve been able to deliver on all 3 aspects!"

Nathan Kerr, Newcastle

"Thank you for finding our new tenant, for keeping us updated on the progress of the tenancy process, for answering our questions and for returning our calls. Robinson is very fortunate to have such an efficient, professional and committed member as part of their team. Your customer service and attention to detail is commendable. Thank you. "

Lynette and Anton, Merewether

Janine & Paul Maund presented as a very professional, efficient and supportive team. As a first time vendor it was reassuring to have their guidance and advice

Margaret Lowndes, Anna Bay

"During the onerous procedure of selling and buying both properties simultaneously, Stephens Costello's timely and informative telephone calls were very much appreciated. We would like to express our sincere thanks for the professional and courteous manner in which he kept us informed and dealt with the negotiations. Should we were to embark on any future real estate negotiations, he would most certainly be the first person we would contact. "

Rowlands, Salamander Bay

"I just wanted to say thankyou for being so thorough and efficient with renting my property. Not one day lost in rent!! That is fantastic!"

Cynthia Bailey, Merewether

"I just wanted to thank Lyn Collis for helping us sell our lovely home in Lambton. I guess it was one of those situations that was just meant to be - who sells there house before listing?! We were very comfortable with Lyn's manner and approach to selling our property. We felt confident and assuranced that our home was "sellable" in the current market for a good price. Every time I thought "I have to call Lyn to see where things are at " the phone would ring and it would be Lyn - it was nice I did not have to be chasing things up as we were trying to organise a move to Sydney"

Sally & Malcolm Pittendrigh

"Just a line to thank Stephen Costello for the excellent manner in which he managed the sale of our holiday cottage. Stephen's professionalism, attention to detail and sensitivity to our needs in the process was outstanding. The regular contact regarding progress (or otherwise as the case may be) was very much appreciated, particularly as we were not in residence during the process. We have no hesitation in recommending your services to anyone looking to sell their property."

Helen & Malcolm Fearns, Shoal Bay

"We are very happy with the Robinson service offering and would have no hesitation in recommending you to anybody else."

Frank & Noel, Newcastle East

"Thank you so much for your email regarding Rental Properties, it was extremely helpful and I will deftly be recommending my friends and colleges to Robinson Property!!! It’s refreshing to know that there are other agencies in Newcastle who appreciate good customer service. After many attempts at gaining information from other real estate’s you are the only company who have replied in a informative, personal and professional manner. So once again thank you! Also being in the customer service and sales industry , we pride ourselves on looking after our customers, clients and candidates – it was lovely to receive some of that in return. "

Prospective Tenant, the City

"After unsuccessfully trying to sell our home through other Real Estates we turned to Malcolm Taylor at Robinson Property. His communication was fantastic and Professional approach was a major standout point and in my opinion the main reason he succeeded where others before him had failed. I would not hesitate recommending him and Robinson Properties to anyone who was considering selling their home. "

Peter Lloyd, Boat Harbour

"Since the first day Stephen Costello kept us up to date with progress as developments occurred. We have not had to call at any stage to find out what has happened because he always called us first. Communications were always honest, frank & extremely pleasant. Happily they have also been devoid of the unnecessary spin & hype that many estate agents are notorious for. In summary, we have sold quite a few properties over the last 10 years & I can’t remember being this happy & satisfied with the performance of an estate agent before."

Bruce & Sandra Catt, Nelson Bay

"We have since sold our house, but want to say a big thank you to your (Property Management) team. You guys are the most professional property managers we have ever dealt with. You all certainly made looking after a property long distance easy. Many many thanks!"

Marianne & Phillip Lavelle, The Hill

"Thanks to Lyndall Allan for all her assistance with Cooks Hill. I have been so impressed with her committment and professionalism. She really has changed my mind about real estate agents (and that is pretty hard to do). Lyndall's communication skills are exceptional and we are very grateful to have had the opportunity to work with her."

Mik & Vicki Ilett, Cooks Hill

"Paul & Janine had an offer close to the asking price, the day after we signed an agency agreement. The offer was accepted – we could not have dreamed of a better result."

Trent & Emma McDowell

"Joanna Cook has gone above and beyond. We absolutely loved her and will be referring her to family and friends to sell their properties as well."

Pauline Webb, Morpeth

"I would like to thank Robinsons for their very professional service over the last 12 months. We have been renting in Maitland, Newcastle and Sydney over the past 12 years and Robinson Property has by far been the best service in real estate that we have experienced in that time."

Adam Boyle, Merewether

"Thank-you so much for the inspection report on (my Rental Property). I have to say that I'm very happy with the way Robinson has outlined the information, … This makes it so much easier for me as the Landlord to have a good understanding of what's going on - so thanks."

Suzanne, Cooks Hill

"I like dealing with professionals. After dealing with other agents Robinson’s was as I expected – a delight!"

Mr & Mrs Maughan, Garden Suburb

"Our property was sold in 2 days. Quality service, professionalism and dedication was of paramount importance to the sales staff."

Mr & Mrs Renshaw, New Lambton

"The agent told me he would do everything he promised to do and he did! That’s unusual with sales people. I was very happy to get full asking price for my property."

Mr Sinclair & Ms Rath, Merewether

"Buying and selling your family home or rental can be one of life’s most stressful undertakings. Robinson Property do everything they can to help make it not only less stressful but a joy at times."

Mrs Benton, Adamstown

"I have recently sold my rental property through Robinson Property and I felt the compelling need to express my pleasure with the entire transaction. I have no hesitation in recommending Robinson Property to all who will listen. "

Craig Allen, Adamstown

"I wish to give you some feedback as to how impressed my husband and I have been with the superior customer service we received from your organisation and also express how blown away we are with regard to your marketing both to vendors and the general public. The whole experience we recently had with Robinson was tremendous!"

Alana & David Burke, Wallsend

"We recommend Robinson Property highly!"

Danielle Louise & Allan Craig, Anna Bay

"A brilliant combination of the right time, the right price and the right agent. Thank you for getting the result we wanted so quickly."

Darren & Nerida Stocks, Salamander Bay

"Overall Sale and Negotiation process was handled professionally and smoothly. To sell two properties within a week of listing was excellent!"

Keith Gervase & Cheryl Ann Campbell, Nelson Bay

"Robinson property gave a good service and delivered a reasonable price in a slow sales period. I would recommend them to sellers of properties in the Port Stephens region."

Warwick Allan & John Powell, Nelson Bay

"Sold in three days, what could we say “WOW” – well done"

Robert & Gloria Barratt, Salamander Bay

"We were very happy with the promotion of our property which did lead to an early sale."

Ronald & Valerie Bowden, Salamander Bay

"I wish to give you some feedback as to how impressed my husband and I have been with the superior customer service we received from your organisation but most importantly from Matthew Nelson and also express how blown away we are with regard to your marketing both to vendors and the general public. The whole experience we recently had with Robinsons was tremendous! Being in sales myself and often being disappointed by the level of service I receive from different organisations, I feel compelled to recognise great service when it happens. "

Alana Burke, Wallsend